Temple Of Groom News Aug 2017

              

 

 We announced a price increase last week, and although WE know we are worth it, it’s important to make sure we are giving something back to the clientele. So aside from the normal salon upkeep (this month is a full light fixture replacement in our back room), and the regular cost of doing business that steadily goes up every year, everyone likes to see their money at work for them. 

 The increases will be between 5-10$ to make sure we are at industry standard. Please feel free to ask.

 We plan to update our hours to reflect our clients needs, which seems to be more evening availability. Also by doing that, for our health and happiness we do plan to be closed more dedicated days of the week. We think that moving forward everyone will win with this new structure which is planned to start late fall, and be fully implemented next year. No standing appointments will be altered this year. Being open 7 days may be an option in the future when we score a new groomer or two to become part of the team.

 We’ve been listening to everyones feedback, and suggestions, and after implementing PayPal, we’ve realized that its time to take debit/credit cards as well in salon, so we will be installing a POS system at the salon within the new few months.

 We will also be booking in salon, via a computer for ease in checking out, and rescheduling and we will be giving reminder emails/texts too.

 We will not be offering online booking, just incase there were questions on why, here is a well worded excerpt about the problems that can arise. Its important to treat every dog as an individual, and not fall into the assembly line style grooming that online booking could cause.

On the surface, online appointment scheduling seems like a beneficial feature to most any grooming business. Online scheduling allows your clients to schedule themselves in whatever appointment slot they wish simply by visiting your business web site, scanning your appointment calendar, and clicking a few buttons. The process is simple enough, but what many business owners fail to see is the potential for nightmareish scheduling conflicts when allowing clients to self-schedule their grooming appointments.
Online Grooming Appointment Scheduling Case Study

We’ve found that when clients self-schedule grooming appointments, they don’t have the information (or grooming knowledge) necessary to determine the length of time needed to complete the groom needed for their particular pet. Matting, show cuts, summer cuts, creative coloring, or extreme soiling are just some examples of variables that can, sometimes drastically, change the length of time required to complete grooming on a pet from visit to visit.
An Example Of Online Grooming Appointment Scheduling

Let’s say you have 2 (1 hour) schedule “blocks” open on Thursday and two grooming clients visit your web site to schedule these last two openings for the day.
Client 1 has a full coat Great Pyrenees that has just gotten into the muck and is severely soiled. Although this pet may usually take only 1 hour to complete, it may take 2 or more hours to groom in it’s current state. Client 1 schedules in the second to last appointment block.
Client 2 has a medium length Yorkie that has severe matting under all the legs. Client 2 schedules the last appointment block for Thursday, immediately following Client 1 and the Great Pyrenees.
In this scenario, you would typically be overbooked by HOURS right at the end of your day, causing unnecessary stress in your busy work day, increasing the potential for reduced quality work, which will always lead to customer dissatisfaction.
Mobile Businesses

In our field testing, self-scheduling grooming appointments quickly created big mess out of our calendar when tested in mobile grooming business. Clients from all over the city will schedule themselves in random appointment slots with no regard for the location of appointments before or after their own. This leads to increased travel time, increased expenses, and reduces the total number of grooms your mobile unit can complete in a day. Online appointment scheduling in a mobile business is highly undesirable.

 

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