Temple Of Groom News Aug 2017

              

 

 We announced a price increase last week, and although WE know we are worth it, it’s important to make sure we are giving something back to the clientele. So aside from the normal salon upkeep (this month is a full light fixture replacement in our back room), and the regular cost of doing business that steadily goes up every year, everyone likes to see their money at work for them. 

 The increases will be between 5-10$ to make sure we are at industry standard. Please feel free to ask.

 We plan to update our hours to reflect our clients needs, which seems to be more evening availability. Also by doing that, for our health and happiness we do plan to be closed more dedicated days of the week. We think that moving forward everyone will win with this new structure which is planned to start late fall, and be fully implemented next year. No standing appointments will be altered this year. Being open 7 days may be an option in the future when we score a new groomer or two to become part of the team.

 We’ve been listening to everyones feedback, and suggestions, and after implementing PayPal, we’ve realized that its time to take debit/credit cards as well in salon, so we will be installing a POS system at the salon within the new few months.

 We will also be booking in salon, via a computer for ease in checking out, and rescheduling and we will be giving reminder emails/texts too.

 We will not be offering online booking, just incase there were questions on why, here is a well worded excerpt about the problems that can arise. Its important to treat every dog as an individual, and not fall into the assembly line style grooming that online booking could cause.

On the surface, online appointment scheduling seems like a beneficial feature to most any grooming business. Online scheduling allows your clients to schedule themselves in whatever appointment slot they wish simply by visiting your business web site, scanning your appointment calendar, and clicking a few buttons. The process is simple enough, but what many business owners fail to see is the potential for nightmareish scheduling conflicts when allowing clients to self-schedule their grooming appointments.
Online Grooming Appointment Scheduling Case Study

We’ve found that when clients self-schedule grooming appointments, they don’t have the information (or grooming knowledge) necessary to determine the length of time needed to complete the groom needed for their particular pet. Matting, show cuts, summer cuts, creative coloring, or extreme soiling are just some examples of variables that can, sometimes drastically, change the length of time required to complete grooming on a pet from visit to visit.
An Example Of Online Grooming Appointment Scheduling

Let’s say you have 2 (1 hour) schedule “blocks” open on Thursday and two grooming clients visit your web site to schedule these last two openings for the day.
Client 1 has a full coat Great Pyrenees that has just gotten into the muck and is severely soiled. Although this pet may usually take only 1 hour to complete, it may take 2 or more hours to groom in it’s current state. Client 1 schedules in the second to last appointment block.
Client 2 has a medium length Yorkie that has severe matting under all the legs. Client 2 schedules the last appointment block for Thursday, immediately following Client 1 and the Great Pyrenees.
In this scenario, you would typically be overbooked by HOURS right at the end of your day, causing unnecessary stress in your busy work day, increasing the potential for reduced quality work, which will always lead to customer dissatisfaction.
Mobile Businesses

In our field testing, self-scheduling grooming appointments quickly created big mess out of our calendar when tested in mobile grooming business. Clients from all over the city will schedule themselves in random appointment slots with no regard for the location of appointments before or after their own. This leads to increased travel time, increased expenses, and reduces the total number of grooms your mobile unit can complete in a day. Online appointment scheduling in a mobile business is highly undesirable.

 

Welcome Professor Peepers

There are few better days than the ones where we get to meet a new pet addition to a clients household! New rescues, new puppies, new pretty much any species really… even of the human variety.. they make our day, and we know how awesome of a privilege and what an exciting time that is. I am so happy to share with everyone my new addition, a beautiful cat, named Professor Peepers. 

He’s an Exotic short hair, and almost Four months old. He is small and charming and thinks he’s pretty tough too. I never realized how much i missed having a pet, having lost my last cat Max in 2013. Peeps is a perfect fit.

You can keep up to date on him Via instagram @professorpeepers, and definitely give the salon a follow too @ceciliastempleofgroom

 

We are getting to work on his cardboard box laboratory, and leash training, but in the meantime, lots of sleeping, eating and playing!

Have a great night!! Cecilia

 

 

 

 

 

 

 

Comb check it out!

Let’s dog paddle right into the deep end of the pond and talk BRUSHING! It’s on my list of most important things you can do to care for the grooming well being of your dog. The greatest reason I encourage owners to brush their dogs is that it can become a great bonding experience. Its how I get to know and bond with your pet, and even for the dog that doesn’t particularly care for it at first, you’d be surprised with the correct techniques how much they learn tolerate and even enjoy it. When brushing is done in a kind and safe manner, trust is built very quickly. I hope these details will inspire you to pick up the (right) brush and start a new habit.

Because I do not offer dematting on any dog, I don’t use razor combs or other products that “thin” coats. As i discuss on the FAQ page, I will always safely clip out or shave down substantial matting on any dog. Little fluffy has a little knotted up ear? Yea we can brush that, but six weeks of no brushing, and trying to do it all in one go turns into a day of misery. Brush burn is absolutely something that can happen, which in the worst of situations can turn into a nasty infection.

Universal Slicker Brush

Greyhound Comb

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

As far as equipment  goes, I don’t stray from some basic, simple products. My absolute favorite being the Franks universal slicker brush. Ive been using them since i started my career in 1996, and although I’ve tried many other brands and versions, I always go back to these. Ive never thought paying more that 5-10$ on a brush was necessary, and over time my personal opinion is that the more it costs, the more damaging to the coat it tends to be.. (I’m looking at you furminator).
I team up the basic slicker brush with a greyhound style comb, and that’s my roster for getting through just about any coat.

 

Ive mentioned before, technique is even more important than what you use. Some of the main key points on my techniques:

* brushing from the skin through the ends of the hair in small sections. Below is a link to a video how.

Brushing technique
*Using a comb to find mats, but switching to the slicker brush to work through them.
*Holding the brush like you would silverware, and not like a murderer holds a knife, ensuring that you’ll have an even safe pressure.
*Brush and comb with the grain of the hair growth.
*If the matting has gotten to a place where you no longer feel like its safe or comfortable to brush out, then make the call to me and we can discuss the best plan to tackle it, whether its a nice short clip to last you to your next haircut, or booking sooner to maintain the length you want.

Let me know if you have more questions, i look forward to seeing and hearing how the brushing is going!

Come, sit and stay a while!

Welcome to Cecilia’s Temple of Groom’s blog AKA “The Blog Pound”.

I’d like to personally thank you for joining me here. I have a ton of goals for this space, including being able to further educate people in greater detail on things I feel are important to the health and well being of their pets. Sometimes I only get a few short rushed minutes to discuss your pet’s health, so I will be able to really get into details which we may not have been able to address completely at the salon.

I look forward to being able to highlight some of the great things my clients do locally. It’s important to support you, as you have me for so many years now. I have clients whom have great pet related products and services. So many are also really talented folks who, over the years, have impressed and inspired me with what they do. I’m very excited to be able to spotlight some of the other local businesses here as well.

I have taken time this year to implement some of the things my clients have been asking for as well. I completely revamped the website, and am now accepting PayPal for our customers who prefer to only use electronic payments. The main reason I have not moved to accepting credit cards at this time (never say never) is to mainly keep my prices reasonable. I do feel it’s important to listen and give everyone what best fits their needs, so I’m very excited to offer PayPal.

I currently have two assistants working with me now, so the shop is that much more efficient. Thank these ladies because they really take pride in being part of your pet’s experience and keeping the shop immaculate. If you’ve ever wondered, the training is pretty extensive and I’ve always thought it takes about a year to really become a solid bather. Coaching has always been a passion of mine, so the training has been a great experience for all of us.

If there is anything you’d like to read about, or get more info about, drop me a message through our contact page, I look forward to having an active site that everyone can enjoy!

Cecilia.