Dear Temple of Groom family,
I am proud to announce that I have been accepted into a forestry schooling program starting this coming Fall. Pursuing this opportunity has involved making some exceptional changes personally and professionally, the greatest of which is to announce my retirement from dog grooming, and therefore the closing of Temple of Groom on June 1st, 2021.
I feel in my heart that it is time for this career change. The job of a groomer is very physical, and it is time I listened to my body and switch to something less physically demanding. With 25 fulfilling years as a pet groomer, 10 of which I was able to spend within my own salon as Temple of Groom, I am excited to be able to conclude it with great news, and a new career in sustaining our environment.
Most importantly, I am very happy to share that a new grooming salon will taking over at this location, and I know that you will be able to form a new friendship with them. We will be welcoming Taylor Volpe and Ashley Miller, current owners of “The Bark Chateau” in Lakewood, who are excited to open their second location in our place.
Taylor and Ashley will be present at the salon starting in mid-May, and will be working on booking appointments starting in June at their discretion. To further aid in a smooth transition, I will continue to be at the salon with them for the beginning of June as The Bark Chateau takes over. Further good news is that Taylor and Ashley are able to take appointments for large breed dogs, whereas I have been unable to accommodate them for physical reasons. Starting in June you will be able to schedule appointments for your larger furry friends.
Please note that I do not plan to groom privately or anywhere else, and it will be inappropriate to ask me to do so. I plan to work and operate Temple of Groom until May 29th, business as usual. Any standing appointments for TOG will end past May 29th, and The Bark Chateau will reach out to you personally to continue service under their operation. Upon booking, please give yourself a little extra time to fill out their paperwork and get to know them. I am excited to see their dream of “The Bark Chateau” expand to a great city like Burien.
I would like to personally thank each of you for the conversation, inspiration, and puppy, middle, and senior dog time alike. Thank you for being part of my life, and thank you for letting me be part of yours. If this email reaches you and you have lost a pet that I groomed, I want to thank you for that precious time as well, and your dog is still very missed.
Please watch for upcoming emails, Facebook, and Instagram posts for information that will be updated as we transition. I know that you will undoubtedly have many questions, but understand that it is impossible to answer everyone individually and continue to groom until retirement. I hope that this email finds you well and I look forward to seeing everyone before I retire.
Thank you so much. This year has showed me how much I am appreciated, and I hope the years I have dedicated have shown you the same in return.
2019 update time!
We are more than a month into 2019, and already very excited about this coming year here at CTOG.
We closed out last year with a lot of new and exciting changes- our biggest welcoming Caylie, a 10 year veteran groomer to our team. By now you’ve noticed we have had more flexibility and availability for appointments, plus the ability to make adjustments for clients with scheduling conflicts. It was something we have had a lot of requests and feedback for and are very happy to be able to implement that with Caylie on the team.
We are still taking new small dogs at this time, so tell your friends and neighbors and dog park buddies. Let us know and We can provide cards or flyers for you.
We were concerned that having another groomers worth of dogs in the small space would have made it difficult to keep the quietish vibe. The reality is, it hasn’t changed that at all. The key has been clients dropping off and picking up on time.
We would like to make mention of a policy that gets broken a lot- and we hope this gives some perspective:
**Please wait for our call before you come in for your finished dog**
If we didn’t give you an exact pick up time, you must wait for our call. It is extremely difficult to finish a dog who thinks it’s spa day is over when you come in. And trust us..THEY KNOW! No amount of being quiet will help us trim the final touches on their faces especially when we are working with sharp tools.
We will in most cases send the dog home unfinished with regards to their safety. So trust us, even though we’d keep them all, yes- we will call you. If it’s a time thing or a concern- send a text to the shop line- as we don’t answer the phone when dogs are on the tables.
Another thing to look for is we are finally going to get some CTOG merchandise out to the clients. We will be putting that info out within the next few weeks with hopefully a ton of options! If you have suggestions outside the normal, feel free to contact Cecilia direct!
All of us here want to say thank you for such a wonderful holiday season together- we can never say enough thanks- having our clients treat us like family powers us through the busy season, and for certain, so did all the snacks and gifts as well!!
From Cecilia, Bri, Caylie, and our holiday and summer guest help Katie, we appreciate you and thank you for supporting this business.
Yes!, you’ve read correctly! I have hired a new groomer here at TOG!
Please welcome Caylie to the Temple of Groom family! She has been with us for a month now, and fits right in!
She’s been grooming close to 10 years and in Cecilia’s opinion, is just fantastic! We are so happy to have her on the team!
Let your friends and neighbors know we now have openings to book at our salon~
We are adjusting our hours
Tuesday 8am- 2pm.
Please ask about 7am appointment availability on weekdays.
Pre-booked appointments outside of this timeframe are not affected and remain the same.
I want to personally thank everyone for your timely pickups and drop offs for your appointments, it helps my day run smoothly, especially when I am running the shop alone.
October 28th- November 6th
Our books are currently closed to new clients, as is our wait list. I apologize for any inconvenience. Please watch our social media outlets and website for updates. I will not be returning phone calls about new clients.
Also note, we do not book online, or through email. They get lost and missed very easily. Please call and leave a message and I will reply when I do not have a dog on the table, as it’s my policy to not use the phone when actively working on your pets for safety reasons.
Check out our ad here
I’ll keep this short and sweet. More and more our pets (and ourselves) seem to be suffering from so many allergies. Quite suddenly the market has been flooded with medications that only ease symptoms but do not cure the underlying issue. For some pets who are truly suffering, I’m certain any relief is good, however for most dogs, the side effects to these drugs may outweigh the pros. Here are a few links to see a different opinion, and you can be better educated when you talk about your pets health with your veterinarian.
We announced a price increase last week, and although WE know we are worth it, it’s important to make sure we are giving something back to the clientele. So aside from the normal salon upkeep (this month is a full light fixture replacement in our back room), and the regular cost of doing business that steadily goes up every year, everyone likes to see their money at work for them.
The increases will be between 5-10$ to make sure we are at industry standard. Please feel free to ask.
We plan to update our hours to reflect our clients needs, which seems to be more evening availability. Also by doing that, for our health and happiness we do plan to be closed more dedicated days of the week. We think that moving forward everyone will win with this new structure which is planned to start late fall, and be fully implemented next year. No standing appointments will be altered this year. Being open 7 days may be an option in the future when we score a new groomer or two to become part of the team.
We’ve been listening to everyones feedback, and suggestions, and after implementing PayPal, we’ve realized that its time to take debit/credit cards as well in salon, so we will be installing a POS system at the salon within the new few months.
We will also be booking in salon, via a computer for ease in checking out, and rescheduling and we will be giving reminder emails/texts too.
We will not be offering online booking, just incase there were questions on why, here is a well worded excerpt about the problems that can arise. Its important to treat every dog as an individual, and not fall into the assembly line style grooming that online booking could cause.
On the surface, online appointment scheduling seems like a beneficial feature to most any grooming business. Online scheduling allows your clients to schedule themselves in whatever appointment slot they wish simply by visiting your business web site, scanning your appointment calendar, and clicking a few buttons. The process is simple enough, but what many business owners fail to see is the potential for nightmareish scheduling conflicts when allowing clients to self-schedule their grooming appointments.
Online Grooming Appointment Scheduling Case Study
We’ve found that when clients self-schedule grooming appointments, they don’t have the information (or grooming knowledge) necessary to determine the length of time needed to complete the groom needed for their particular pet. Matting, show cuts, summer cuts, creative coloring, or extreme soiling are just some examples of variables that can, sometimes drastically, change the length of time required to complete grooming on a pet from visit to visit.
An Example Of Online Grooming Appointment Scheduling
Let’s say you have 2 (1 hour) schedule “blocks” open on Thursday and two grooming clients visit your web site to schedule these last two openings for the day.
Client 1 has a full coat Great Pyrenees that has just gotten into the muck and is severely soiled. Although this pet may usually take only 1 hour to complete, it may take 2 or more hours to groom in it’s current state. Client 1 schedules in the second to last appointment block.
Client 2 has a medium length Yorkie that has severe matting under all the legs. Client 2 schedules the last appointment block for Thursday, immediately following Client 1 and the Great Pyrenees.
In this scenario, you would typically be overbooked by HOURS right at the end of your day, causing unnecessary stress in your busy work day, increasing the potential for reduced quality work, which will always lead to customer dissatisfaction.
In our field testing, self-scheduling grooming appointments quickly created big mess out of our calendar when tested in mobile grooming business. Clients from all over the city will schedule themselves in random appointment slots with no regard for the location of appointments before or after their own. This leads to increased travel time, increased expenses, and reduces the total number of grooms your mobile unit can complete in a day. Online appointment scheduling in a mobile business is highly undesirable.
We want want to be able to continue to give the best service in town!
Give us a call with any questions regarding your new rates!